Welcome to Ocerra, a cloud-based accounts payable automation software for touchless invoice processing.
We may gather two types of information about you from your access to and use of the Services:
(a) personal information and any other information, provided by you, both at the time of registration and also when you use the Services, including name, address, email address, contact details, IP address; and
We may receive personal information about you from various third parties including analytics providers (such as Google) and/or financial and transaction information from our payment processors.
Where we need to collect personal information by law, or for the purposes of providing the Services to you, failure to provide necessary personal information when requested may result in certain services not being available to you.
We may use the personal information we collect from you:
to provide you with (and assist you with using) the Services, including to verify your identity and assist you if you forget your password or login details;
to enhance the delivery of the Services to you;
to contact you in relation to your use of the Services;
to allow us to process payments in relation to the Services;
to monitor, develop and improve our products and Services;
to comply with our legal obligations; and
for any other use that you authorise.
Where we need your consent so that we can send marketing communications to you, we will obtain your consent before doing so. You have the right to withdraw consent to marketing communications at any time by emailing us at email@example.com, or by unsubscribing through the unsubscribe link in the email. If you elect not to receive communications or ask to be removed from a mailing list, we may still send you communications where it is necessary for the provision of the Services or to provide you with details of the Services.
We will only share personal information with other organisations or individuals in the following limited circumstances:
(a) Where we engage the following categories of third parties to perform services on our behalf or assist in providing the Services: (i) hosting and storage providers; (ii) maintenance, support and backup providers; (iii) payment processors, financial and credit card institutions; (iv) customer support providers.
We will ensure that these parties agree to use personal information only as required to perform their functions (and not for other purposes), and to process the personal information in accordance with applicable privacy laws.
4. Cookies and tracking
5. Partners, advertisers, content providers
We do not control the practices of partners, content providers, advertisers, and other third parties connected with the Services and to whom you provide personal information whilst using the Services. The Services may contain links to other sites, which may not follow the same privacy policies that we adopt. We recommend that you check any relevant privacy policies before providing your personal information to any third party.
6. Google Analytics
We use Google Analytics website measurement software and systems which analyse information provided through the Ocerra Website, Application and Services on an aggregated basis. The system is used to collect information on our network such as the number of page views, the number of unique visitors, how long these visitors spend on a website when they do visit, and common entry and exit points into and from a website. Random anonymous surveys may also be used to collect further information about you.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. As no data transmission over the internet can be guaranteed to be completely secure, we cannot ensure the security of any information you transmit or receive through Ocerra Website, Application and/or Services. While we take precautions to minimise the related risks, these activities are conducted at your own risk.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Holding, correcting and updating
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns before you approach them so please contact us in the first instance.