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Privacy Policy

These Privacy Policy was last update on 18 January 2023

Welcome to Ocerra, a cloud-based accounts payable automation software for touchless invoice processing.

In this Privacy Policy, any person who accesses or uses the Ocerra Website or Application or accesses or receives any Services, is referred to as "you" or "your".

This Privacy Policy sets out our, and your, rights and obligations in relation to personal information you provide through your access and use of the Services. Please read this Privacy Policy carefully before accessing, registering for and/or using the Services. By accessing, registering for and/or using the Services you agree to follow and be bound by our Terms of Use (including this Privacy Policy). If you do not agree to all the Terms of Use (including this Privacy Policy), you must not access, register for and/or use the Services.

Except as set out in this Privacy Policy, capitalised terms used in this Privacy Policy have the same meanings as set out in the Terms of Use.

This Privacy Policy may be varied by us at any time upon 30 days’ written notice to you of such changes, including by email or posting of modified terms on the Ocerra Website or Application. You will ensure that you have read, understood and agree to the most recent Privacy Policy posted on the Ocerra Website or Application or as otherwise notified to you.

1. Collection

We may gather two types of information about you from your access to and use of the Services:


   (a) personal information and any other information, provided by you, both at the time of registration and also when you use the Services, including name, address, email address, contact details, IP address; and


   (b) aggregate information generated by our systems which track traffic to the Ocerra Website or Application but do not relate to you personally (if we combine or connect aggregate information with your personal information so that it can directly or indirectly identify you, we will treat the combined data as personal information which will be used in accordance with this Privacy Policy).


We may receive personal information about you from various third parties including analytics providers (such as Google) and/or financial and transaction information from our payment processors.


Where we need to collect personal information by law, or for the purposes of providing the Services to you, failure to provide necessary personal information when requested may result in certain services not being available to you.

2. Use

We may use the personal information we collect from you:


  1. to provide you with (and assist you with using) the Services, including to verify your identity and assist you if you forget your password or login details;


  1. to enhance the delivery of the Services to you; 


  1. to contact you in relation to your use of the Services;


  1. to allow us to process payments in relation to the Services;


  1. to monitor, develop and improve our products and Services;


  1. to comply with our legal obligations; and

  2. for any other use that you authorise.


Where we need your consent so that we can send marketing communications to you, we will obtain your consent before doing so. You have the right to withdraw consent to marketing communications at any time by emailing us at, or by unsubscribing through the unsubscribe link in the email.  If you elect not to receive communications or ask to be removed from a mailing list, we may still send you communications where it is necessary for the provision of the Services or to provide you with details of the Services.

3. Disclosure

We will only share personal information with other organisations or individuals in the following limited circumstances:


    (a) Where we engage the following categories of third parties to perform services on our behalf or assist in providing the Services:  (i) hosting and storage providers; (ii) maintenance, support and backup providers; (iii) payment processors, financial and credit card institutions; (iv) customer support providers.

We will ensure that these parties agree to use personal information only as required to perform their functions (and not for other purposes), and to process the personal information in accordance with applicable privacy laws.


    (b) We may need to disclose your personal information: (i) to satisfy any applicable law, regulation, legal process or government request; (ii) for the prevention of fraud or other illegal activities; (iii) related to suspected or actual violations of our Terms of Use; and/or (iv) to safeguard our rights and the rights and safety of others.

4. Cookies and tracking

We may use a cookie file containing information that can identify details of your IP address, device platform (e.g. Windows, Mac OS, iOS or Android), browser (e.g. Edge, Safari, Chrome or other, plus the version of browser), domain (whether you are accessing the Services from New Zealand or elsewhere) and other user information (e.g. your username). We may use the information generated by cookies to: (a) track traffic patterns to and from the Services, including using Google Analytics (as set out further below); (b) ensure any advertising or communications are being shown to the most appropriate person; and (c) enable you to enter the Services and use certain services and to visit registered user only areas of the Services. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Services but you will need them to log on to the Services and to access personalised or secure content on the Services. Some pages may not function properly if the cookies are turned off.

5. Partners, advertisers, content providers

We do not control the practices of partners, content providers, advertisers, and other third parties connected with the Services and to whom you provide personal information whilst using the Services. The Services may contain links to other sites, which may not follow the same privacy policies that we adopt. We recommend that you check any relevant privacy policies before providing your personal information to any third party.

6. Google Analytics

We use Google Analytics website measurement software and systems which analyse information provided through the Ocerra Website, Application and Services on an aggregated basis. The system is used to collect information on our network such as the number of page views, the number of unique visitors, how long these visitors spend on a website when they do visit, and common entry and exit points into and from a website. Random anonymous surveys may also be used to collect further information about you.


This non-personal information is aggregated using Google Analytics and then used by us in our analysis of a website. The Google Analytics data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other websites. All our pages are coded with a small piece of Google Analytics code that is transparent to you when you read that page. The software stores a cookie in your browser (if you have enabled cookies) which contains a unique identifier to allow us to track the number of unique visitors to the Website. This information is collected and aggregated so you cannot be identified personally and no personal information is stored about you through these analytics. For details of Google Analytics’ privacy policy, click here.

7. Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. As no data transmission over the internet can be guaranteed to be completely secure, we cannot ensure the security of any information you transmit or receive through Ocerra Website, Application and/or Services. While we take precautions to minimise the related risks, these activities are conducted at your own risk.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Holding, correcting and updating

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for. Any personal information that you provide to us will be collected and held by us and/or our third party hosting providers. If you are an individual, you have rights of access to and correction of personal information that we hold. We offer the ability to correct or change the information collected at any time and as often as necessary. If you have any questions about how our services work or regarding this Privacy Policy, please contact us by sending an email to

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns before you approach them so please contact us in the first instance.

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